FAQ's

🎄 Frequently Asked Questions

1. When should I start decorating for Christmas?

Most people start decorating after Thanksgiving, but there’s no rule! Many begin as early as November 1st to enjoy the festive season longer.

2. Are your decorations indoor or outdoor safe?

We offer both! Each product description will state if the item is safe for indoor, outdoor, or dual use.

3. Can I return or exchange items?

Yes! We offer a 30-day return policy. Items must be unused and in original packaging. See our Return Policy for more details.

4. Do your lights meet safety standards?

Absolutely. All our lights are UL-certified and tested to meet or exceed safety regulations.

5. Are your products eco-friendly?

Many of our decorations are made from recycled or sustainably sourced materials. Look for the 🌱 icon in product listings.

6. How do I contact customer service?

You can reach us by email at info@santahelpers.com, or call us at +254 114-702-435, Monday–Friday, 9am–5pm.