Privacy Policy

Effective Date: 24th July 2025

At Santa’s Helpers ("we," "our," or "us"), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or sign up for our newsletters and pre-order programs.

1. Information We Collect

We collect the following types of personal information to provide you with a magical shopping experience:

• Contact Information: Your name, email address, phone number, and shipping address when you place an order or sign up for our mailing list.
• Payment Information: Payment details processed securely via our payment providers.
• Usage Data: Information about how you use our website, collected through cookies and analytics tools.
• Marketing Preferences: Your preferences related to receiving promotional emails or offers.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including Lipa Pole Pole preorder deposits and payments.
• Send you order confirmations, shipping updates, and customer support communications.
• Provide you with marketing communications, including exclusive offers, discounts, and holiday tips.
• Improve our website and services through analysis of user behavior.
• Comply with legal obligations.

3. How We Protect Your Information

We take appropriate security measures to safeguard your data, including encryption, secure servers, and strict access controls. Your payment information is handled by trusted third-party payment processors and is never stored on our servers.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and email marketing platforms. These providers are contractually obligated to keep your information confidential and secure.

5. Your Choices and Rights

• You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
• You have the right to access, update, or delete your personal information by contacting us.
• You can manage your cookie preferences through your browser settings.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can choose to disable cookies in your browser, but some features of our site may not function properly.

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@shopsantahelpers.com